Privacy Policy

This privacy policy describes how Bogo collects, uses, discloses and protects personal data of its users (car owners, drivers, business managers and booking customers) when you visit our website or use the Bogo platform. By using the service, you agree to this policy. Bogo is committed to protecting personal data in accordance with applicable law (including Decree 13/2023/ND-CP on personal data protection).

Information We Collect

Depending on your role (individual, car owner, business, booking customer), we may collect:

• Account information: name, phone number, email, business name and address.
• Operational data: vehicle details, driving licences and driver profiles, schedules and booking data.
• Usage data: IP address, browser/device type, pages visited, system logs.
• Cookies: used to improve your experience; manageable via your browser settings.

How We Use Your Information

Your information is used to:

• Operate the platform: match bookings between customers, owners and businesses on the Marketplace or private systems.
• Manage accounts, fleets and drivers, and calculate commissions and subscription fees.
• Provide revenue and performance reports and technical support.
• Send operational notifications, service updates and offers (opt-out at any time).
• Analyze data to improve the platform and prevent fraud.

Sharing Your Information

Bogo does not sell or trade personal data. We share it only: between booking customers and owners/businesses to complete a trip; with payment, SMS and email providers; with Bogo Biz subscribers regarding data within their own system; or when required by law.

Our safeguards include:

• Data encryption: encrypted in transit and at rest (TLS/SSL).
• Access controls: only personnel with a genuine need can access data, under binding confidentiality duties.
• Regular audits: ongoing reviews of data handling and security practices.
• Incident response: established procedures to respond and notify as required by law.

Your Rights & Contact

You may access, correct or delete your personal data and withdraw consent at any time. To do so, or for questions about this policy, contact support@bogoapp.com or our hotline 090 123 4567. We respond within 30 days.